ME99 Privacy Policy
This ME99 Privacy Policy explains how ME99 may collect, use, store, protect and share information when you use the website or access an ME99 account.
Personal information may be required when registering, verifying an account, making deposits or withdrawals, claiming promotions, contacting support or using other platform features. The type of information required depends on the service being used and any applicable security, payment or legal requirements.
The ME99 Privacy Policy should be read together with other relevant website notices, promotional terms and Responsible Gaming information. Where a particular service requires additional information, further details may be provided when the information is collected.
Table of Contents
What Is the ME99 Privacy Policy?
The ME99 Privacy Policy explains the relationship between the platform and the people whose information it processes.
This can include information provided during registration, account activity, payment and transaction details, technical information created when the website is used, and communications with customer support.
The purpose of this page is to help users understand what information may be requested, why it may be needed, how it can be used, when third parties may be involved and what options are available if there is a privacy-related question.
Privacy obligations may vary depending on the user’s location, the service involved and the reason information is being processed. In some circumstances, ME99 may also need to retain certain information after an account has been closed.
Why Privacy Matters When Using ME99
An online gaming account can contain more information than simply a username and password.
Depending on how the account is used, it may include contact details, age or identity information, payment history, device information and communications with support.
Privacy and account security therefore work together. Members should keep passwords and verification codes private, check that sensitive information is only submitted through official ME99 channels and contact ME99 support if something appears unusual.
Information Players May Provide Directly
ME99 may collect information directly when a user registers, verifies an account, uses platform features, makes a transaction or contacts customer support.
Depending on the circumstances, this may include:
- Name and account identification details.
- Date of birth or age-related information.
- Mobile or telephone number and other contact details.
- Account username, password and security information.
- Identity verification information or supporting documents where required.
- Payment and transaction details needed to process deposits or withdrawals.
- Information included in customer support enquiries.
- Communication preferences or other account settings.
Not every category of information is required in every situation.
Registration, Identity and Account Verification
When registering an ME99 account, users are asked to provide the information required to create and verify the account.
Additional details may be requested where necessary to confirm age, identity, account ownership or transaction information.
Verification information should only be provided through official ME99 channels. Users should not send identity documents, passwords or verification details to an unknown third party claiming to represent the platform.
Existing members should access their account through the official ME99 login page.
Payment and Transaction Information
When a user deposits or withdraws funds, ME99 may process information required to complete the transaction, confirm account ownership and resolve payment-related enquiries.
Available payment methods can vary depending on the account, payment provider and current cashier options.
A payment provider may collect some information directly under its own privacy policy. ME99 may receive the information needed to process or verify the relevant transaction rather than every detail collected by the payment provider.
Information Collected Automatically
When someone accesses the ME99 website, certain technical information may be collected automatically to support website functionality, security and performance.
This may include:
- IP address or related network information.
- Browser type and version.
- Device type and operating system.
- Technical configuration.
- Pages visited.
- General interaction with website features.
- Date and time of visits.
- Referring or exit pages.
- Language or regional settings.
- Security and diagnostic information.
Technical information may sometimes be combined with account information where necessary to investigate security events, resolve technical problems, prevent misuse or provide a requested service.
How ME99 Uses Personal Information
ME99 may use information for operational, transactional, security, support, responsible gaming and legal or regulatory purposes.
Common uses may include:
- Creating and administering ME99 accounts.
- Providing access to requested platform features.
- Processing deposits and withdrawals.
- Verifying identity, age, eligibility or account ownership.
- Detecting suspicious activity, fraud or unauthorised access.
- Responding to customer support requests.
- Maintaining website functionality and performance.
- Administering promotions and account offers where applicable.
- Supporting responsible gaming requests or controls.
- Meeting applicable legal, financial, security or regulatory requirements.
The ME99 Privacy Policy does not mean every category of information is used for every purpose.
Operational Account and Service Uses
Some personal information is needed simply to operate an ME99 account.
Account details may be used to support login, account management, payment processing, customer service and important security or service notifications.
Users may continue to receive essential account messages relating to verification, transactions, security, technical issues or service changes even if they choose not to receive promotional communications.
Marketing and Promotional Communications
Where permitted, ME99 may use available contact information to communicate about promotions, bonuses, platform updates or other offers.
The communication method may depend on the preferences available on the account.
Users may be able to opt out of promotional messages while continuing to receive essential account, security, payment or service-related communications.
Legal, Security and Compliance Uses
In some situations, personal information may need to be processed for reasons that are not optional.
ME99 may need to verify identity, maintain transaction records, prevent fraud, investigate suspicious behaviour, respond to lawful requests, protect accounts or meet applicable regulatory requirements.
Where certain information is required for verification, security or legal purposes, failure to provide it may affect access to an account or particular platform features.
Does ME99 Share Information With Third Parties?
ME99 may make information available to third parties when this is necessary to provide a service, process a payment, operate technical systems, protect the platform or meet applicable legal obligations.
The information shared should depend on the role being performed by the third party.
Payment and Financial Service Providers
Banks, payment processors, card networks, cryptocurrency services and other payment partners may require account or transaction information to process or verify a payment.
These providers may operate under their own privacy policies and may collect information directly from users.
Technology, Hosting and Security Providers
ME99 may use specialist service providers for areas such as hosting, website analytics, security, fraud prevention, identity verification, messaging and customer support.
Information should be limited to what is reasonably required for the relevant service.
Authorities and Legal Requests
Information may be disclosed when required by applicable law, lawful process, regulatory request or another valid legal obligation.
Information may also be processed where necessary to investigate fraud, protect users, secure the platform or establish and defend legal rights.
Business Transfers
If ME99 or part of the business is involved in a restructuring, acquisition, merger or sale, information connected with the relevant service may form part of that transaction, subject to applicable privacy requirements.
Cookies and Tracking Technologies
Cookies are small files stored by a website in a browser or device.
ME99 may use cookies and similar technologies to maintain sessions, remember preferences, improve security, measure website performance and understand how platform features are used.
They may include:
- Essential or session cookies for login, navigation and basic security.
- Preference cookies for remembering selected settings.
- Analytics technologies for understanding general website traffic and performance.
- Security technologies for identifying suspicious activity or abuse.
- Marketing technologies where used and permitted.
Most browsers allow users to manage some cookie settings.
However, blocking essential cookies may affect the ME99 login process, account sessions, preferences or security functions.
How ME99 Approaches Data Security
The ME99 Privacy Policy also covers the measures used to help protect account and personal information.
Security measures may include:
- Encrypted connections between users and the website.
- Authentication and account-access controls.
- Restricted access to personal information.
- Fraud and suspicious-activity monitoring.
- Technical safeguards for systems and databases.
- Procedures for investigating potential security incidents.
No online service can guarantee that security risks will never occur.
Users can also improve their own account security by choosing a strong password, keeping login details and verification codes private and using only official ME99 channels.
What Happens if a Security Incident Occurs?
If ME99 becomes aware of a security incident involving personal information, the situation may be assessed according to its nature, scope and any applicable requirements.
Where notification is required, affected parties or relevant authorities may be informed through the appropriate process.
Data Retention
ME99 does not necessarily retain every type of information for the same length of time.
Retention can depend on why the information was collected, how the account is being used and whether legal, security, payment or dispute-related obligations apply.
| Data Type | Primary Purpose | General Retention Approach |
|---|---|---|
| Account & identity data | Account administration and verification | As long as needed for service, security and applicable obligations |
| Transaction data | Deposits, withdrawals and financial records | As required for operational, financial, legal or regulatory purposes |
| Technical/log data | Security, diagnostics and abuse prevention | As needed for the relevant operational or security purpose |
| Support records | Customer service and issue resolution | As long as reasonably necessary to manage the enquiry |
| Marketing preferences | Promotional communication settings | While relevant to user preferences or applicable requirements |
| Responsible gaming records | Account controls and support requests | As necessary for safety, account, compliance or legal purposes |
Closing an ME99 account does not always mean that every record can be deleted immediately.
Some information may need to remain available for legal, transaction, security or dispute-related purposes. Once information is no longer required, it may be deleted, anonymised or otherwise securely handled.
Privacy Choices and User Rights
Depending on applicable law and the circumstances, users may have certain rights relating to their personal information.
These may include the ability to:
- Request access to personal information held about them.
- Ask for inaccurate or incomplete information to be corrected.
- Request deletion where legally available.
- Object to or request restriction of certain processing.
- Withdraw consent where processing is based on consent.
- Ask how personal information is being used.
- Raise a concern about how information has been handled.
These rights are not necessarily absolute.
ME99 may still be required to retain or process certain information for legal, security, payment, fraud-prevention or dispute-related purposes.
Account Closure and Deletion Requests
Users who want to close an ME99 account can contact ME99 support.
Account closure and complete deletion of personal information are not always the same process.
After an account closure request:
- Account access may be restricted or terminated.
- Information that is no longer required may become eligible for deletion or anonymisation.
- Transaction, verification, security or compliance records may still need to be retained.
- Information may remain where necessary to resolve a dispute or meet a legal obligation.
Identity verification may be required before certain account or privacy-related changes can be completed.
Third-Party Websites and External Services
ME99 may provide access to third-party services, including payment providers or external websites.
Once a user leaves the ME99 website, the privacy practices of the third party may apply.
Before submitting personal information to an external service, users should confirm where the information is being sent and review the relevant privacy information.
ME99 does not control the privacy practices of websites or services it does not operate.
Privacy and Responsible Gaming
Responsible gaming features or account-control requests may require relevant account information to be processed.
For example, information may be used when a player requests an account restriction, asks for support or uses an available responsible gaming control.
More information about safer play and account-related gambling controls is available in our Responsible Gaming guide.
If you need help with an ME99 account setting, contact ME99 support. If gambling itself is causing harm, independent gambling-support services can provide specialist assistance.
Keeping Your ME99 Account Secure
Protecting privacy also depends on how the account is used.
Members should:
- Create a strong password and avoid using it on unrelated services.
- Keep passwords and verification codes private.
- Avoid sending sensitive information through unofficial contacts.
- Check the website address before entering account or payment information.
- Use official ME99 support channels for account assistance.
- Report suspicious account activity as soon as possible.
- Avoid allowing another person to use the account.
What Not to Share With Unverified Contacts
Be cautious if someone claiming to represent ME99 requests sensitive information through an unofficial channel.
Do not provide:
- Your ME99 account password.
- One-time verification codes.
- Online banking passwords.
- Banking security credentials.
- Full payment-card security information through an unverified channel.
- Private account-recovery information.
If a request appears suspicious, stop the conversation and contact ME99 support through the official website.
Changes to This ME99 Privacy Policy
ME99 may update this Privacy Policy when platform services, technologies, processing practices or applicable requirements change.
The current version of the ME99 Privacy Policy will remain available on the official website so users can review how information is being handled.
It is a good idea to check this page periodically, especially after using a new platform feature or changing account information.
How to Contact ME99 About Privacy
If you have a privacy-related question, want to correct account information, request access to personal data or ask about closing an account, contact ME99 support.
ME99 may need to verify account ownership before making privacy-related changes.
Never provide your password or full payment security credentials as part of a privacy request.
Final Privacy Reminder
The information linked to an online casino account can include identity, contact, transaction and technical data, so privacy and account security should always be taken seriously.
The ME99 Privacy Policy explains how this information may be collected, used, shared, retained and protected, as well as the options available for privacy-related requests.
You can also help protect your own information by using only official ME99 channels, keeping login details private and carefully checking payment or verification requests before sharing sensitive information.
If you have a question about personal data associated with your ME99 account, contact ME99 support through the official website.
Frequently Asked Questions
What information does ME99 collect?
Depending on how the platform is used, ME99 may process registration details, contact information, verification information, transaction records, technical data, support communications and information generated through website activity.
Why does ME99 need my personal information?
Personal information may be needed to create and manage an account, provide platform services, process transactions, verify eligibility, protect accounts, provide support and meet applicable legal or regulatory requirements.
Does ME99 share personal information with third parties?
ME99 may share information with payment providers, technology and security providers, verification services and authorities where this is necessary for the relevant operational, security, payment or legal purpose.
Does ME99 sell personal information?
The ME99 Privacy Policy does not describe personal information as a product sold to third parties. Information may instead be disclosed to relevant service providers or other permitted parties where necessary for operational, payment, security or legal purposes.
Does ME99 use cookies?
ME99 may use cookies and similar technologies for essential website functions, account sessions, preferences, analytics, security and, where applicable, marketing measurement.